Meet FAQ – HeyJinni Trust Centre

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HeyJinni Trust Centre

HeyJinni

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HeyJinni Overview

About HeyJinni
Features
Is HeyJinni free?
Difference between “master account”, “global profile”, “extended profile”, “satellite account” and “satellite profile”
Understanding the different account and profile settings
How old must I be to create a HeyJinni account?

Getting started

Create a HeyJinni account
Choosing username
Adding personal information
Can I create multiple HeyJinni accounts?
Having problems creating a HeyJinni account?
Having problems with login?
Can I change username?
Adding avatar, cover & background
Can I change first and/or last name?
Can I change email and/or phone number?
How can I invite other people to join HeyJinni?

Public Information

What information is public?
Information you share publicly

Global Feed

Global Feed
What is global feed?
What kind of posts will I see in Feed?

Messaging

Tell me about HeyJinni messaging features
How to report messages?

Notifications

Can I control notifications?

Blocking

How do I block someone?
How to unblock a user?

Information Download

How to download your information?

Uploading Media

How to add or upload images?
How to add videos?

Pages

What is a HeyJinni Page?
How to create a Page?
How do I post on a Page?
How to make someone Page Admin?
How do I delete a post from my Page?
How to update Page Avatar and Cover?
How to update Page Information
How to delete your Page

Groups

What is a HeyJinni Group?
How do I create a HeyJinni Group?
How to change Group privacy?
I want to approve who can or cannot join my group. How do I about it?
How to post on the Group?
How to delete a post from your Group?
How to make someone admin on Confirm request?
How to update Group avatar and cover?
How to update Group information?
How to Delete a Group?

Market

What is HeyJinni Marketplace?
How to add a new product?
How to update product information or delete product?

Shops Nearby

What is nearby shops and how does it work?

Offers

What is Offers?

Events

What is Events?
How to create an Event?
How to post on the Event?
How to delete a post from an Event?
How to update Event Information?
How to delete an Event?

Jobs

What is Jobs in HeyJinni?
How to post a new job?
How to update job Information?
How to delete a job posting?
How to search for jobs on HeyJinni?

Jobs Nearby

What is nearby employers?

Common Things

What is Common Things?

Find Friends

What is find friends and how does it work?

Privacy and Security

How to use HeyJinni safely?
How seriously does HeyJinni take user data?
Understanding your digital footprint
How to change Privacy Setting?
How to delete my account permanently?
How to manage logged in Devices?
How to change your email address?
How to change password?
Social media and children

Report App Issues

How do I report a problem with the HeyJinni apps?

Report Website Issues

How do I report a problem with HeyJinni website?

Blog

Blog
Blog- what you need to know
How to create blog articles
How to update blog articles
How to delete blog articles
How to share blog articles
I am unable to share my blog articles
Blog analytics
Tips on how to improve blog article/post views/ratings
How to disallow or re-enable comments on blog articles as posts
How to boost a blog post/article
How to hide/unhide blog articles as posts
What happens to blog post/article visibility when a user is on my block list?
How to report blog articles/posts

Wallet

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What is Wallet in HeyJinni?

Ad Clicks & Impressions

Ad Clicks & Impressions

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What is the difference between Ad Clicks and Ad Impressions?
What is the difference between Cost by Clicks and Cost by Impressions?
How is the cost worked out?
I do not have funds in my wallet to place ads. What are my options?
How can I know that my wallet has not been overcharged?
I want a refund, what should I do?
If I request a refund, will my account be suspended?

Ad Campaign Credit & Wallet

Ad Campaign Credit & Wallet

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What is the Wallet?
What is an Ad or Ad campaign credit?
How ad campaign credits work?
Can I transfer my WAC to another user’s wallet on HeyJinni?
Can I withdraw the WAC in my wallet?
Can I transfer my FWC to another user’s wallet on HeyJinni?
Can I withdraw the FWC in my wallet?
How do I add FWC/funds to my wallet?

Earn Points Programme

Earn Points Programme

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What is the HeyJinni Earn Points Programme?
Why join the Earn Points Programme?
How do I apply to join this programme?
How and when will I receive my earnings?
Can I convert my earnings into ad credits?
Can I transfer/withdraw the converted ad credits?

Affiliate Programme

Affiliate Programme

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What is the HeyJinni Affiliate Programme?
Why join the Affiliate Programme?
How do I apply to join this programme?
Can I transfer/withdraw the converted ad credits?
Can I convert my earnings into ad credits?
How and when will I receive my earnings?

Meet FAQ

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Trust Center
FAQ
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