European Electronic Communications Code

The European Electronic Communications Code (Directive (EU) 2018/1972) (the “EECC”) requires us to provide applicable users with the following information about the electronic communication service that we provide as part of HeyJinni’s messaging services, including all communication by text, voice and video. This information supplements the terms of service for those services. Applicable users include microenterprises or small enterprises or not-for-profit organisations, unless they have explicitly agreed to waive all or parts of those provisions.

For the purposes of your documentation, future reference and unchanged reproduction, you may download or print a copy of this document.

Our quality of service

We work hard to provide the best service we can. However, we cannot guarantee any minimum levels of quality of service and make no guarantees that our messaging services will always function without disruptions, delay or errors. A number of factors beyond our control may also affect your experience in using our messaging services, and may result in the disruption of your communication with other users, including but not limited to: your local network, firewall, your Internet service provider, the public Internet and power supply.

Price

We do not charge for using our messaging services, unless we agree otherwise with you. All users of our messaging services are responsible for mobile network data plans, Internet access fees, and other fees and taxes associated with use of our services.

Duration

Our users can terminate their relationship with our service at any time for any reason by deleting their account. We may modify, suspend or terminate your access to or use of our messaging services for the reasons described in the HeyJinni Terms of Service.

The security we provide on our messaging services

We work to protect the safety, security and integrity of our messaging services by appropriately dealing with abusive people and activity violating our Terms of Service. We work to prohibit misuse of our service, including harmful conduct towards others. We operate systems to improve our ability to detect incidents, threats or vulnerabilities that may harm the security of our service. If we learn of activity like this, we will take appropriate action, such as removing that activity or contacting law enforcement.

Data provided by you

When you sign up for a HeyJinni account, you are automatically signed up for our desktop, tablet and mobile applications messaging services. The reason is simple enough. We operate a Combined Messenger & Timeline Mobile Application system. What this means is that any activity you engage in (posts, chat, interactions with users feeds, likes, comments and more) on any HeyJinni applications, whether website or mobile app, is available across all your devices. When you delete a post or chat from one application, the deleted post or chat is deleted from all applications.

We do not ask you to provide your details to us twice. We ask you to provide your details (as defined in our privacy policy) only once. Regardless of mode of sign up, the information you provide us is used to create your account on all our devices.

The Privacy Policy includes information on the personal data that is collected in the context of providing the HeyJinni messaging services.

Features for end users with disabilities

Our messaging services are compatible with mobile and desktop accessibility functionality, such as providing the ability to adjust various on-screen options.

Information on handling disputes

If you are unhappy with our messaging services, you can raise a complaint by raising a ticket at HeyJinni Resolution Centre.  You may also report any issue with your use of our messaging service by reporting it to us from inside your devices “Report Problems” tab or as described in our FAQs article How do I report a problem with the HeyJinni apps?

You can take legal action against us for any claim that arises out of, or relates to, our messaging services. For information on which governing law and venue applies to your claim, please refer to our Terms of Service.

Lastly, you may be entitled to refer disputes in relation to matters covered by the EECC to an independent body for dispute resolution appointed in your country. A list of competent independent bodies for dispute resolution in EU countries and links to their websites is available at the European Union’s Online Dispute Resolution website: Online Dispute Resolution | European Commission.

You cannot access emergency services through our messaging services

There are important differences between our services and your mobile phone and a fixed-line telephone and SMS services. Our services do not provide access to emergency services or emergency services providers, including the police, fire departments or hospitals, or otherwise connect to public safety answering points. You should ensure that you can contact your relevant emergency services providers through a mobile phone, a fixed-line telephone or another service.

Last updated: 26/11/2022