FAQ – HeyJinni Trust Centre

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HeyJinni Trust Centre

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HeyJinni Overview

7

About HeyJinni
Is HeyJinni free?
Features
Explain differences between “global account”, “global profile”, “community profile”, “WOW profile”, “extended profile”, “satellite account”, “satellite page” and “satellite profile”?
Can I create multiple HeyJinni accounts?

Getting started

10

Create HeyJinni account
Choosing username
Can I change username?
Adding & updating information
Adding avatar, cover & background

Content Distribution

3

Content distribution
Media on HeyJinni
Friend, follower, following, like, member & subscriber distribution on HeyJinni

Community Feed

7

What is Community Feed?
What can I upload, import, embed or share to the Community Feed?
How to activate and switch between Global Community and My Community Feeds?
Can I restrict post visibility to friends and followers with Global Community Feed activated?
Can I hide posts from everyone, including friends and followers with Global Community Feed activated?

Public Information

2

What information is public?
Information you share publicly

Page

28

What is Page?
Do I create a Page or Group?
How to create a Page?
How to like or follow a Page?
How to unlike or unfollow a Page?

Group

18

What is Group?
Difference between Page & Group?
How do I create a Group?
How to update Group settings & information?
How to update Group avatar and cover?

Blog

13

Blog
Blog- what you need to know
How to create blog articles?
How to update blog articles?
How to delete blog articles?

Jobs

6

What is Jobs?
How to post a new job?
How to update job Information?
How to delete a job posting?
How to search & apply for jobs?

Market

6

What is HeyJinni Market?
What is HeyJinni Classified Ads?
How to add a new product?
How to update product information or delete product?
What is nearby shops and how does it work?

Offers

2

What is and how to place Offers?
How to edit or delete offfers?

Events

6

What is HeyJinni Events?
How to create an Event?
How to post on the Event?
How to delete a post from an Event?
How to update Event Information?

Stories

4

What are Stories on HeyJinni?
How to create Stories?
Who can see my Stories?
Can I change Story privacy?

Common Things

1

What is Common Things?

Explore

2

What is Explore on HeyJinni?
What & how to search with Explore?

Find Friends

1

What is find friends and how does it work?

Gifts

4

What is Gifts on HeyJinni?
What is Member Gifts?
I am a business, can I join HeyJinni Member Gifts?
How to send or block users from sending Gifts?

Pokes

2

What is Poke on HeyJinni?
How to Poke someone or block a Poker?

Family

2

What is Family on HeyJinni?
How to add or remove users as Family members?

Notifications

2

What is notifications on HeyJinni?
Can I control notifications?

Information Download

3

All about information download
Community information you can download
How do I download my information?

Adding & Sharing Media Files

2

How to add or upload images?
How to add videos?

Community Friending & Following

1

Friending & following community

Messaging

2

Tell me about HeyJinni messaging features
How to report messages?

Blocking

2

How do I block someone?
How to unblock a user?

Channels

1

What is Blaze?

Pixa

1

What is Flame?

Lyrix

1

What is Ultima?

Privacy and Security

7

How seriously does HeyJinni take user data?
About HeyJinni privacy & online safety
How to change Privacy Setting?
How to delete my account permanently?
How to manage logged in Devices?

Report App Issues

1

How do I report a problem with the HeyJinni apps?

Report Website Issues

1

How do I report a problem with HeyJinni website?

Wallet

1

What is Wallet in HeyJinni?

Ad Clicks & Impressions

7

What is the difference between Ad Clicks and Ad Impressions?
What is the difference between Cost by Clicks and Cost by Impressions?
How is the cost worked out?
I do not have funds in my wallet to place ads. What are my options?
How can I know that my wallet has not been overcharged?

Ad Campaign Credit & Wallet

8

What is the Wallet?
What is an Ad or Ad campaign credit?
How ad campaign credits work?
Can I transfer my WAC to another user’s wallet on HeyJinni?
Can I withdraw the WAC in my wallet?

Earn Points Programme

6

What is HeyJinni Earn Points?
Why join the Earn Points Programme?
How do I apply to join this programme?
How and when will I receive my earnings?
Can I convert my earnings into ad credits?

Affiliate Programme

6

What is the HeyJinni Affiliate Programme?
Why join the Affiliate Programme?
How do I apply to join this programme?
Can I transfer/withdraw the converted ad credits?
Can I convert my earnings into ad credits?

Do not sell my info

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