HeyJinni Trust Centre

Topics covered:

  • Global profile username
  • Satellite account usernames

HeyJinni account (global profile)

Yes, you can. To change global profile username, navigate to your global profile or general setting> username> enter new username> save to update.

But note:

  • Your username is used to create your global profile, and any satellite account profile (see below).
  • Your username is your web address and inbox. It represents and identifies you both inside and outside HeyJinni. It helps HeyJinni and search engines to index and retrieve you. It helps community members, businesses, family, friends and followers to quickly find you. It’s a good idea to consider why you want to change your username as this can help prevent future problems with your online presence. Make sure you don’t change your username too many times, as that can end up confusing your audience and possibly resulting in lost business opportunities, and followers. 
  • You will lose your verified status and all associated benefits (if you are a verified user) if you change  username. However, you will not lose your verified status for any of your satellite profiles (if you have one), unless you change your satellite profile username.
  • If you are a verified HeyJinni account user, HeyJinni does not recommend changing username, unless you are happy to start all over again. 

Satellite account usernames

Flame username

Yes, you can. To change your Flame profile username, navigate to your Flame general settings> username> enter new username> save to update.

But note:

  • Although your global profile username is used to create your Flame account profile, satellite accounts being technically business accounts, HeyJinni understands and appreciates why it might not make good business sense to use the same username for every account profile on HeyJinni. 
  • On creation of your Flame account, you need to decide whether you want to keep your global profile username for your Flame profile or change it.  If you change it, someone else could take it since a satellite account is standalone in certain respects. What you also need to know is that regardless of how many times you change your global profile username, your Flame username stays the same as the first username it was created with until changed by you. Another important point to note is that when you share a post from Flame to the Global Feed, community members  will not know you are the owner of the Flame account from which the post was shared unless you are using the same global profile username. A shared post appearing on your global profile timeline, again, does not give your identity away since that goes for everyone. 
  • Your Flame username is your Flame web address and inbox just as a Page or Group has its own unique URL inside HeyJinni. It represents and identifies you both inside and outside HeyJinni. It helps HeyJinni and search engines to index and retrieve you. It helps Flame  members, and followers to quickly find you. It’s a good idea to consider why you want to change your username as this can help prevent future problems with your online presence. Make sure you don’t change your username too many times, as that can end up confusing your audience and possibly resulting in lost business opportunities, and followers. 
  • You will lose your verified status and all associated benefits (if you are a verified user) if you change  your Flame username. However, you will not lose your verified status for any of your other satellite profiles (if you have one) or your global profile, unless you change them also. 
  • If you are a verified Flame user, HeyJinni does not recommend changing username, unless you are happy to start all over again. 

Blaze username

Yes, you can. To change your Blaze profile username, navigate to your Blaze general settings> username> enter new username> save to update.

But note:

  • Although your global profile username is used to create your Blaze account profile, satellite accounts being technically business accounts, HeyJinni understands and appreciates why it might not make good business sense to use the same username for every account profile on HeyJinni. 
  • On creation of your Blaze account, you need to decide whether you want to keep your global profile username for your Blaze profile or change it.  If you change it, someone else could take it since a satellite account is standalone in certain respects. What you also need to know is that regardless of how many times you change your global profile username, your Blaze username stays the same as the first username it was created with until changed by you. Another important point to note is that when you share a post from Blaze to the Global Feed, community members  will not know you are the owner of the Blaze account from which the post was shared unless you are using the same global profile username. A shared post appearing on your global profile timeline, again, does not give your identity away since that goes for everyone. 
  • Your Blaze username is your Blaze web address and inbox just as a Page or Group has its own unique URL inside HeyJinni. It represents and identifies you both inside and outside HeyJinni. It helps HeyJinni and search engines to index and retrieve you. It helps Blaze  members, and followers to quickly find you. It’s a good idea to consider why you want to change your username as this can help prevent future problems with your online presence. Make sure you don’t change your username too many times, as that can end up confusing your audience and possibly resulting in lost business opportunities, and followers. 
  • You will lose your verified status and all associated benefits (if you are a verified user) if you change your Blaze username. However, you will not lose your verified status for any of your other satellite profiles (if you have one) or your global profile, unless you change them also. 
  • If you are a verified Blaze user, HeyJinni does not recommend changing username, unless you are happy to start all over again. 

Ultima username

Yes, you can. To change your Ultima profile username, navigate to your Blaze profile settings > general settings> username> enter new username> save to update.

But note:

  • Although your global profile username is used to create your Ultima account profile, satellite accounts being technically business accounts, HeyJinni understands and appreciates why it might not make good business sense to use the same username for every account profile on HeyJinni. 
  • On creation of your Ultima account, you need to decide whether you want to keep your global profile username for your Ultima profile or change it.  If you change it, someone else could take it since a satellite account is standalone in certain respects. What you also need to know is that regardless of how many times you change your global profile username, your Ultima username stays the same as the first username it was created with until changed by you. Another important point to note is that when you share a post from Ultima to the Global Feed, community members  will not know you are the owner of the Ultima account from which the post was shared unless you are using the same global profile username. A shared post appearing on your global profile timeline, again, does not give your identity away since that goes for everyone. 
  • Your Ultima username is your Ultima web address and inbox just as a Page or Group has its own unique URL inside HeyJinni. It represents and identifies you both inside and outside HeyJinni. It helps HeyJinni and search engines to index and retrieve you. It helps Ultima members, and followers to quickly find you. It’s a good idea to consider why you want to change your username as this can help prevent future problems with your online presence. Make sure you don’t change your username too many times, as that can end up confusing your audience and possibly resulting in lost business opportunities, and followers. 
  • You will lose your verified status and all associated benefits (if you are a verified user) if you change your Ultima username. However, you will not lose your verified status for any of your other satellite profiles (if you have one) or your global profile, unless you change them too. 
  • If you are a verified Ultima user, HeyJinni does not recommend changing username, unless you are happy to start all over again. 

Still unsure? Get in touch with resolution centre.

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