HeyJinni Trust Centre

HeyJinni (master) account?

  1. If you’re having trouble with your password, navigate to > heyjinni.com > forgot password to reset password, and follow the instructions.
  2. After resetting your HeyJinni account password, you MUST logout of any satellite accounts you operate (if already logged in), and re-login to sync the changes. Failure to do so will result in (a) satellite account data loss, (b) an inability to sync or update future changes, and (c) account access complications. HeyJinni will not be able to reverse the process or recover your satellite account for you. Therefore, it is imperative that you follow this process. You can skip this process if you do not own and manage any satellite accounts.
  3. If you were unable to reset, or despite resetting, password, you are still unable log into your HeyJinni account or any satellite account, please raise a ticket with Resolution Centre.

Satellite account?

  • If you’re having trouble with log in for any of your satellite accounts (Blaze, Flame and/or Ultima), please follow the steps specfied in point 2 under “HeyJinni (master) account?” above.
  • If you still can’t log in, please raise a ticket with Resolution Centre.

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