Login issues?
We are with you…
- Forgot password:
- Helpful Hint: If you’re having trouble with your password, navigate to HeyJinni.com and click on ‘Forgot Password’ to reset your password. Follow the instructions sent to your email.
- Incorrect username or email:
- Helpful Hint: Double-check that you’re entering the correct username or email associated with your HeyJinni account.
- Caps Lock or Keyboard Issue:
- Helpful Hint: Ensure that the Caps Lock key is turned off, and check for any keyboard input errors.
- Browser cache and cookies:
- Helpful Hint: Clear your browser’s cache and cookies, then try logging in again.
- Account locked:
- Helpful Hint: If you’ve attempted to log in multiple times unsuccessfully, your account may be temporarily locked. Wait for a while and try again or follow the account recovery process.
- Network connection issues:
- Helpful Hint: Check your internet connection. Sometimes, network issues can prevent successful logins.
- Outdated browser:
- Helpful Hint: Ensure you’re using an up-to-date browser version that is compatible with HeyJinni.
- Security software interference:
- Helpful Hint: Check if your antivirus or firewall settings are blocking HeyJinni. Adjust settings if necessary.
- Account hacked:
- Helpful Hint: If you suspect your account has been compromised, get in touch with us.
- Account inactivity:
- Helpful Hint: Accounts may be deactivated due to prolonged inactivity. If this is the case, contact HeyJinni support for assistance.
- Browser compatibility:
- Helpful Hint: Ensure that the browser you’re using is compatible with HeyJinni. Try an alternative browser if needed.
- Account suspension:
- Helpful Hint: Accounts can be suspended for violating HeyJinni’s terms. Review our terms of use and contact support for clarification.
- Email confirmation pending:
- Helpful Hint: Check if you’ve received an email for account confirmation. Follow the provided link if required.
- Device compatibility:
- Helpful Hint: Ensure that the device you’re using is compatible with HeyJinni. Try logging in from a different device if possible.
- Browser autofill issues:
- Helpful Hint: Disable autofill or autocomplete features in your browser to prevent incorrect information from being filled in.
If you’ve exhausted these options and still can’t log in, please raise a ticket with the Resolution Centre for further assistance. For more, click here.
