Facing issues?

We’re with you…

1. Incomplete information:
   • Helpful Hint: Ensure all required fields during registration are filled out accurately. Check for missing or incorrect information.
2. Weak password:
   • Helpful Hint: Create a strong password with a combination of letters, numbers, and special characters. Avoid using easily guessable information.
3. Email verification:
   • Helpful Hint: If during the registration process, you encounter a screen message prompting you to verify your email, consider checking your email inbox or spam box for a verification link. In case no such prompt appears, you can ignore this hint, as email verification may not be a required step at the moment. Complete the registration process as guided by the on-screen instructions.
4. Browser compatibility:
   • Helpful Hint: Ensure you’re using an up-to-date browser. Try a different browser if issues persist.
5. Network connection:
   • Helpful Hint: Check your internet connection. A stable connection is crucial for a smooth registration process.
6. Account or username already exists:
   • Helpful Hint: Verify if you’ve already registered with HeyJinni using the same email or username. If so, try logging in or use a different email and/or username.
7. CAPTCHA issues:
   • Helpful Hint: If during the registration process, you encounter a screen message prompting you to complete a CAPTCHA or any other verification, ensure to follow the on-screen instructions. Enter any required information accurately, making sure there are no spaces or typos. If no such prompt appears, you can proceed with registration without completing a CAPTCHA, as it may not be a required step at the moment. Complete the registration process as guided by the on-screen instructions.
8. Browser cookies:
   • Helpful Hint: Clear your browser’s cookies and cache before attempting to register again.
9. Device compatibility:
   • Helpful Hint: Ensure the device you’re using is compatible with HeyJinni. Try using a different device if possible.
10. VPN or proxy interference:
    • Helpful Hint: Disable VPN or proxy services during registration, as they may cause connectivity issues.
11. Checkbox verification:
    • Helpful Hint: Pay attention to any checkboxes during the registration process, particularly those confirming your age or agreement with terms and conditions. Ensure these checkboxes are checked before proceeding, as leaving them unchecked may hinder the registration process. Complete the registration by confirming your age and agreeing to the terms and conditions as necessary.
12. Special character limit:
    • Helpful Hint: Check if there are restrictions on using certain special characters in your username.
13. Browser extensions:
    • Helpful Hint: Disable browser extensions that might interfere with the registration process.
14. Firewall or antivirus settings:
    • Helpful Hint: Adjust firewall or antivirus settings to ensure they are not blocking HeyJinni during registration.
15. Try different email:
    • Helpful Hint: If issues persist, try registering with a different email address.
16. Two-Factor authentication:
    • Helpful Hint: If prompted during the registration process to enable Two-Factor Authentication (2FA), consider enhancing your account security by following the on-screen instructions. If no such prompt appears, you can proceed with registration without enabling 2FA.

If the problem persists after trying some of these tips, please contact the HeyJinni Resolution Centre for further assistance. For more on website issues, please click here.